How to quickly resolve questions/issues of various types: technical questions, platform bugs, certificate issues, etc

You’re probably already familiar with the current structure of the Dataquest Help Center:
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Let me explain to you when it’s better to use this Community and when the Dataquest Help Center to get your questions answered or eventual issues fixed quickly and efficiently.

  1. If your question/issue is about your personal account / billing / subscription / refund / cancellations / certificates / scholarship, etc. (i.e., all the issues that are not bugs or typos in the learning materials or on the learning platform, not a technical question on a data-related topic, and not feedback about the materials or teaching style of Dataquest), do the following: click the ? button in the upper-right corner of any screen of the Dataquest learning platform, select Message Us, describe your issue, select the relevant category, and send the message.

  2. If you want to report bugs or typos in the Dataquest learning materials themselves or technical issues with the learning platform, the steps are different: click the ? button in the upper-right corner of the platform screen where you detected this issue, click Report an Issue, describe the problem, and sent the message.

  3. If you want to send feedback about the learning materials or teaching style of Dataquest, follow these steps: click the ? button in the upper-right corner of any screen of the Dataquest learning platform, select Share Feedback, fill in the form, and send it.

  4. If you can’t log in to the Dataquest learning platform, send an email about it to [email protected].

  5. Finally, if you have a technical question on a data-related topic, the best place to ask it is exactly this Community, in particular, the Q&A section, selecting either the DQ Courses or Non-DQ Courses subcategory.

Happy learning! :nerd_face: :desktop_computer:

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